Manufacturing defects
Manufacturing defects and material faults are covered during the warranty period.
Customer care
Warranty
A clear 30-day warranty for manufacturing defects and material faults under normal use.
Warranty period
30 days from shipment
Coverage
Manufacturing defects
Damaged on arrival
Free replacement
01
What the warranty covers
The warranty applies for 30 days from the date your order is shipped.
Normal use
Coverage applies to faults that occur under normal use.
02
If your item arrives damaged
Contact us within 30 days from the date of shipment with your order number and clear photos or video.
Replacement
We offer a free replacement for items that arrive broken or damaged.
Prefer a refund?
Return the item to us and we issue a refund of the purchase price after receiving it.
03
What is not covered
The warranty does not cover damage caused by normal wear or improper use.
Normal wear
Scratches
Misuse
Accidents
Chemicals
Improper care
Unauthorised repairs
04
How to make a warranty claim
Start by contacting us so we can review the issue and guide you through the next step.
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1
Contact Cantemiri
Send us your order number and a short description of the issue.
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2
Share clear photos or video
If the item arrived broken or damaged, include clear photos or video showing the problem.
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3
Choose the next step
We’ll guide you through a free replacement or, if you prefer a refund, the return process.
Need help?
Tell us what happened.
Send us your order number and details of the issue. We’ll help you understand the next step.