30 days from shipment
Contact us within 30 days from the date your order is shipped.
Customer care
Delivery & returns
Clear delivery times, tracked shipping and a simple 30-day return or replacement window.
Origin
Made in Ukraine
Tracking
Provided after dispatch
Returns
Free within 30 days
01
Delivery
Orders are carefully prepared and dispatched with tracked international delivery. Once your order is dispatched, you’ll receive a tracking number.
Destination
Estimated delivery
USA
4–9 business days
United Kingdom
4–7 business days
Canada
4–9 business days
Australia
5–10 business days
Rest of the world
6–14 business days
Delivery times are estimates in business days after dispatch.
02
Returns & replacements
If your purchase isn’t right, you can request a free return or replacement within 30 days from the date of shipment.
Free returns
Returns are completely free.
Unused & complete
Items must be returned unused, with all tags and original packaging included.
Free replacements
If an item arrives damaged or defective, or you need a replacement, contact us within 30 days of shipment.
03
How to request a return
Start with us before sending anything back so we can help with the next step.
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1
Contact Cantemiri
Send our support team your order number and tell us whether you need a return or replacement.
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2
Prepare the item
Keep the item unused and include its tags and original packaging.
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3
Send it back
Use a trackable shipping service when returning an item.
Need a hand?
We’re here to help.
Have a question about delivery, a return or a replacement? Contact us with your order number.